We ask that you check your package and inform us of any missing or incorrect items within 14 days of receipt of your shipment.

Purchases from puryette.com can only be shipped to destinations within Canada; Standard shipping rates apply unless otherwise specified. Orders / Shipments may not be fulfilled to certain remote locations. If we are unable to complete a shipment, your order will be returned and you will be refunded all payments.

Parcel Shipping orders are shipped directly to the shipping address you have provided (we cannot ship to PO boxes at this time). Orders shipped via standard ground shipping usually arrive within 2-3 business days from the time your order is processed, depending on the destination. Transit time may be longer to remote addresses. Orders are processed weekdays until 3 PM EST. Orders placed after 3 PM will be processed the following weekday. We do not process orders on holidays.

Normally, shipment(s) are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. If you are not home to accept your shipment, the shipment or a shipping notification card may be left at your door. Multiple items may be shipped separately due to size or availability and may arrive at different times.